Support material
Operational answers for billing, access, and lifecycle behavior.
Buyers evaluating a premium proxy provider should not have to guess how sessions, renewals, or provisioning delays are handled.
How does expiry work?
Packages run on fixed access windows with a grace period, and the platform enforces entitlement locally.
- Default package duration is 90 days.
- After expiry the subscription enters a 7-day grace window.
- After grace the account is suspended locally until a new qualifying package is confirmed.
Rotating vs sticky sessions
Session behavior is controlled through provider-supported parameters and presented through simple customer controls.
- Rotating sessions can change exit IP more frequently.
- Sticky sessions reuse a session identifier for continuity.
- Availability depends on the active upstream provider and selected product family.